If you don't see your question answered below, please contact help@jonmichaelhair.com, and we will be happy to assist you.

Ordering, Shipping and Return FAQ's

• How long will it take to receive my order?
• I need my items by tomorrow. Is this possible?
• What shipping methods do you use?
• How much are your shipping charges?
• Do you ship internationally?
• Can I pay by check?
• Can I call and place an order over the phone?
• What are your policies regarding returning merchandise?

Checkout & PayPal FAQ's

• Do I need a PayPal Account to order?
• I'm trying to checkout, why can't I view my
  shopping cart?
• Why use PayPal?
• What is the procedure for a first time user of PayPal?
• I have problems using PayPal -is there anything I should check?

How long will it take to receive my order?
Orders are usually reviewed and processed during the same business day that they are received and shipped out within 36 hours. Your product should arrive within a week.

E-check orders received through PayPal will be processed the same way except they will be posted when the E-check is cleared.

Orders by mail with a check enclosed are processed the day they are received and posted the day the check is cleared.

After you place your order, you will receive an e-mail from our customer service department, letting you know approximately how long your order will take to get to you.

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I need my items by tomorrow. Is this possible?
In most cases, no. You can e-mail us to find out if we can rush an order to you.

What shipping methods do you use?
Our items are shipped either by UPS or U.S. Priority Mail. We will contact you by email if any special circumstances arise.

How much are your shipping charges?
We charge a flat rate of $6.00. Orders totaling over $75 have free shipping.

Do you ship internationally?
If you would like an order shipped outside of continental United States, please contact us.

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Can I pay by check?
Yes. This method takes longer to process, but it is certainly an option if you so prefer. Please contact us to find out the total.

To pay by check:

1. Contact us to find out your total including tax and shipping.
2. After finding out the total, mail check (made out to JonMichael Products) and list of items ordered to:

JonMichael Products
10707 York Rd.
Hunt Valley, MD 21030

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Can I call and place an order over the phone?
YES! Please call 410-628-7740 (toll free)

What are your policies regarding returning merchandise?
Defective merchandise or merchandise shipped in error may be returned within 30 days of receipt of merchandise. Please contact us if you have any questions or concerns about this.

1. Without an account, you will go through an alternate checkout, and will have the option to sign up with PayPal afterward. You do not need to sign up for an account.
   
2. If you already have an account, you may use it to process your order.

From the secure checkout that opens in a new window...

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PayPal Needs Cookies turned ON to make purchases:
Cookies are used by shopping carts to keep track of order data. If you turn off cookies in your browser you cannot place an order.

Your web browser must be configured to accept "cookies" to access most secure websites, including PayPal. This is necessary for the Shopping Cart to function.

(Please note that JonMichael is not responsible or liable for any changes you make on your computer. The information provided on this page is provided in good faith by a third party).

If you are using Microsoft Internet Explorer version 6.0 or higher:

• From the Tools menu, choose Internet Options
• Click the Privacy tab
• Set the slider to Medium or just below
• Click Edit
• On the line provided, type www.paypal.com and click Allow

If your Internet Explorer browser version is 5.0 or 5.5, you will need to enable session cookies.

• From the Tools menu in IE 5 or IE 5.5, click Internet Options.
• The Internet Options dialog box will open.
• Click the "Security" tab.
• Click the Internet icon. (If you are on a local area network, you must also repeat this procedure with the Local internet icon selected.)
• Click Custom Level. The Security Settings dialog box opens.
• From the Settings list, scroll down to Cookies.
• Ensue the "Allow cookies that are stored on your computer" option, it is Enabled.
• Ensure "Allow per session cookies (not stored)" is Enabled and then click "OK".
• Click "OK" to close the Internet Options dialog box.

To accept cookies using Netscape in Windows:

• Click on "Edit" from the top bar.
• Select "Preferences".
• Select "Advanced".
• Where it says Cookies, select either Accept all cookies or Accept only cookies that get sent back to the originating server radio button.
• Click "OK".
• Go back to the Web and click the Reload button. You should receive the most recent versions of our web pages.

To accept cookies using Netscape on a Macintosh:

• Click on "Edit" from the top bar.
• Select "Preferences".
• Select "Advanced".
• Where it says Cookies, select either Accept all cookies or Accept only cookies that get sent back to the originating server radio button.
• Click "OK".
• Go back to the Web and click the Reload button. You should receive the most recent versions of our web pages.
• If problems persist you may need to clear your Cache and or Cookies.

In addition: Errors 3001-3005-3009 are general errors that may have several different causes. These errors are usually temporary and can be related to heavy internet traffic and/or temporary website maintenance.

Please follow these steps for your specific web browser and Operating System. Please note, if your specific
browser is not listed below we suggest that you use the "Help" section of your browser or contact their customer service centre.

The first thing you will want to do is make sure that you are accessing www.paypal.com directly rather than through a Bookmark or Favorite. You can then follow the instructions below to clear your web browser's cache and cookies (Temporary Internet Files).

Clearing Cache and Cookies for Internet Explorer or AOL on Microsoft Windows:

• Click on the "Start" button.
• Select "Settings" and click on "Control Panel".
• Double-click on the Internet (or Internet Options) and select the "General" tab.
• Click on the "Settings" button in the Temporary Internet Files section and choose "View Files".
• Click on "Edit" and select "Select All".
• Press the "Delete" key on your keyboard. If prompted to verify that you want to delete your cookies, click on "Yes".

Clearing Cache and Cookies for Internet Explorer on a Macintosh:

• Click on "Explorer" or "Edit" at the top of your screen.
• Click on "Preferences".
• Under Web Browser Preferences click on "Advanced".
• Click on the "Empty Now" button on the right.
• Under Receiving Files Preferences click on "Cookies".
• Click on the "Delete" button to the right.
• Click "OK".

Clearing Cache and Cookies for AOL on a Macintosh:

• Click "My AOL" at the top of your browser.
• Select "Preferences".
• Click the "WWW" icon on the left hand side.
• On the right hand side, click "Empty Cache Now".
• Click the "Advanced Settings" button on the right. **This will bring up a new window for Advanced Settings.
• To the left under "Receiving" click "Cookies".
• Highlight all cookies and press "Delete" on your keyboard.

Clearing Cache and Cookies for Netscape on Microsoft Windows or Macintosh:

• Open Netscape and select the "Edit" pull down menu.
• Select "Preferences".
• Click on "Advanced" on the left hand side of the screen and then "Cache". You will see an option to clear your disk and memory cache. It is best to clear both types of cache.
• You may also need to locate the folder on your hard drive named "Cookies" or "Magic Cookies" and delete the cookies that are stored there.
• If this does not correct the problem, please wait a short time, restart your web browser, and attempt to access www.paypal.com directly rather than through a Bookmark or Favorite.

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